Terms of service

These terms govern your use of holluxa.com and any order you place with us. Holluxa is operated by ARA Group LTD. You can reach us at hello@holluxa.com. By placing an order you agree to these terms.

Orders and pricing

All prices are in GBP and include VAT where applicable. When you place an order you make an offer to buy; a binding contract forms when we email your order confirmation. We reserve the right to cancel any order and refund you in full if an item is mispriced, unavailable, or we suspect fraud.

Payment

Payment is taken at checkout through Stripe. We never see or store your full card details. The payment methods shown at checkout are the ones available for your order.

Delivery

Items ship directly from our trusted suppliers, which keeps prices low but means delivery takes a little longer. Please allow 7 to 15 working days for UK delivery; international delivery times are on our shipping page. Any customs or import duties on international orders are your responsibility. Risk in the goods passes to you on delivery.

Discount codes

One discount code per order, entered in the promo code field at checkout. Codes cannot be combined with the automatic "Buy 2, get 20% off" bundle discount: when the bundle applies to your bag, the promo code field is not available because the bundle is the better deal. Codes have no cash value and may be withdrawn at any time.

Returns and refunds

Under the UK Consumer Contracts Regulations 2013 you have 14 days from the day after delivery to cancel your order for any reason and receive a full refund, including standard delivery. On top of that statutory right we offer 28-day free returns: items must be unworn, with tags on, in their original condition. See our returns page for how to send items back. For hygiene reasons, earrings and other pierced jewellery cannot be returned unless faulty, in line with the exemption in the Regulations.

Refunds are issued to your original payment method within 14 days of us receiving the returned items (or evidence of posting); in practice we aim for 5 working days. Your statutory rights under the Consumer Rights Act 2015 are unaffected: if an item is faulty, not as described, or not fit for purpose, you are entitled to a repair, replacement, or refund.

Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. Subject to that, our total liability to you for any order is limited to the price you paid for that order, and we are not liable for indirect or consequential losses. As a consumer, your statutory rights are unaffected.

Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, unless your local consumer law gives you the right to bring a claim where you live.

Contact

Questions about an order or these terms? Email hello@holluxa.com and we will get back to you within one working day.